Reporting back. I got the "In Touch' perks during the stay and a bottle of wine as it was my birthday. I did not get credit for the stay or nights for credit to Inner Circle or free night. I have since gotten Inner Circle status with their matching program [LeClubAccor platinum did this]. I also used the Best Rate Guarantee twice and they were great about doing so. In fact, they said they didn't understand why the agent didn't help me on the reservation in my OP. They have really earned my loyalty and will stay with them whenever I can!