Originally Posted by
mikew99
I don't understand this line of thinking at all. Once the OP was told that the service was free, and the manager confirmed the OP was told that, that should have been the end of the issue. It seems that some people are going out of their way to blame the OP in some way.
OP, when I am informed that a service is included, I expect not to pay anything extra for it. Stick to your guns! Be polite, but firm. You shouldn't have to pay for the hotel's lack of training on this issue.
Actually, he wasn't told it was free. He was initially told 15% discount. They challenged this and were subsequently told the wrong thing (free laundry) which the manager corrected.
What he ended up with is a 50% discount instead of 15%.
What I don't understand is the OP was told the correct info initially, then was unhappy with it, told the incorrect info when asking again, then when it was corrected, ended unhappy. Per the initial (correct) info, the OP was NEVER supposed to get free laundry. Why is the hotel in the wrong?