FlyerTalk Forums - View Single Post - Manager refuses to honor pricing given by employee

Jul 5, 2013 | 11:10 am

#10

mikew99

Join Date: Feb 1999

Location: San Jose, California, USA

Programs: AS Plat, UA MM, AA MM, IC Plat, Marriott Gold, Hilton Gold, Hyatt Globalist

Posts: 3,162

Quote:

Originally Posted by travelinfoo

Agree w/JDiver. You got a very very nice perk. But instead of being happy with it, you have sour grapes because you did not get even more.

I don't understand this line of thinking at all. Once the OP was told that the service was free, and the manager confirmed the OP was told that, that should have been the end of the issue. It seems that some people are going out of their way to blame the OP in some way.

OP, when I am informed that a service is included, I expect not to pay anything extra for it. Stick to your guns! Be polite, but firm. You shouldn't have to pay for the hotel's lack of training on this issue.

Last edited by mikew99; Jul 5, 2013 at 11:18 am Reason: Grammar

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