It occurs to me there's even further complication here: the OP booked a room and was granted a suite - at no cost. OP was presumably going to do laundry anyway. The employee erred and stated there would be no cost, the OP complained and agreed to 50%. OP now has bitter taste in mouth, disregarding the sweet taste of a suite upgrade.
It seems to me the OP is still on the winning side, given the cost of a suite at the Bali Conrad, paid for with pre-devaluation HH points, and the perks that come with the suite. At some point, one may wish to avoid the appearance of whingeing or being penny pinchingly ungrateful for a very nice upgrade? Really, to put this into perspective, isn't this a blip in a lengthy visit to Bali? (Maybe not for the OP, I acknowledge, but for many of us...)
Originally Posted by
ArkansasTraveler
I just have one comment to make. In my line of work (legal), it does not help your case that you were promised one price (free), then told another price ($100+), but because of the back and forth with the manager, you agreed to pay a different price (50% discount) as you say because you were tired. Do you not feel that you made a bargain at that time with the manager? I might suggest to others in the same situation to not agree to the 50% discount and politely tell the manager that you will discuss the issue the next day with the general manager or manager on duty when you are not so tired. You were not required to pay at the time the laundry was returned, but if you agree to accept a higher price, why should you not then be bound by it as the hotel should be according to you for their employee's statement.
You will probably get laundry fee waived, but if we require a business to honor its promise, should we not feel compelled to do the same.