Originally Posted by
steve64
You could use any flight/date that had ever been booked to the PNR ... the flight didn't have to be a current segment in the PNR.
The date and departure city were option and defaulted to today and the city the Sabre was in.
And since Gate Agents primarily work one flight at a time, we could dedicate or set to the flight. Once done, a flight# of zero would be translated to the dedicated flight number.
So if I needed to find your PNR, it was simply: *0-BAKER
And given that I worked before e-tickets, I likely had your ticket already. Reading the name from it was easier than someone trying to tell me their random PNR#
It is nice to hear from someone who knows what he/she is talking about. Too many people here have no clue what SHARES is and blame SHARES for everything when SHARES has nothing to do with a problem, it is data related, operator issue or external system caused.