After the system upgrade in March, points stopped posting. The checkbox for "I take Gold points" was unchecked, and thankfully I noticed the switch. Customer service was very snarky with me about the issue and said it was my fault the box became unchecked even though the system update was the cause. She didn't wamt to credit me points for half a dozen rentals, but thankfully I found a different agent that did.

The system is so inconsistent. So annoying...