Originally Posted by Littlegirl

I think it could be the new surveys that BA have just started using this month.

Instead of handing out paper ones inflight, BA are now going to be sending out e-surveys on both long haul and short haul flights. They are being referred to as 'Customer Voice' to us internally and are the replacement for our 'Think Customer Surveys'.

I expect it is just a coincidence that you have previously sent in a well done.

Although cabin crew might be keen to only give surveys to nice passengers, BA want real data about real experiences on their flights and so random customers will be chosen by a computer.

This new system will give much more of an acurate result as there is no way for the crew to influence the passengers chosen for the survey.

It is important to answer these surveys only about the experience on the flight quoted in the e-survey, because the information gained will be statistically used to monitor the SCCMs on those particular flights and other staff in other areas on that day.

Each SCCM has percentage score results showing how many passengers give a very satisfied or extremely satisfied score about the cabin crew and our personal scores can be benchmarked against the fleet average.