I am the Original Poster.
Maybe I should have used the word "misrepresentation"
instead of scam. The word scam can be used to denote
misrepresentation of services. They seem to be euphemistically
assigning people to some "club" in order to put them on
hold for 20 minutes or longer. It's one club I can do without
since I don't see any benefits--when I demanded that they
not transfer me to "Elite" last time it was 20 times easier
to deal with my problem.