FlyerTalk Forums - View Single Post - UA Mailing Baggage Handle Wraps to 1K/GS Customers {Archive}
Old Jul 2, 2013 | 8:20 am
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kenn0223
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Originally Posted by goodeats21
If this is a benefit for GS/1K staff, it should be officially announced. If not, UA is silly to raise expectations that they do not have a plan to meet.
My guess is they are trying to manage expectations. If they announce it they have to deliver and will have a hard time rolling it back. By doing what they are doing now they can see how it works, collect feedback from customers and their operations folks, then announce it if they think they can reasonably deliver.

Under promise, over deliver.
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