Originally Posted by
Brendan
Has anybody received their free anniversary night e-cert yet??
Like everything about Fairmont, the process was flaky but worked out in the end.
On my anniversary date or the day before, the certs from when I got the card ($200 dining, 3 gold floors) disappeared from my account, correctly. The next day, however, no new certs appeared.
A few days later (I think) they still hadn't posted so I called Fairmont. I got the $100 dining certs and gold floor cert to post. The person on the phone apologized, insisting that they should have posted on March 1 (whatever). I hadn't used some of the of gold floor upgrade coupons, and she extended them a few months.
She said that the free night cert wouldn't post until 3 weeks after my anniversary date. It ended up posting about 2 weeks after the date.
My credit card annual fee didn't post until 3 weeks after the anniversary date.