I have an order number. They have a temporary authorization from my credit card. It usually takes a few days for temporary authorizations to change to actual charges.

I'm not shipping to the billing address. For a while they were claiming that was a problem, but they then acknowledged that I could ship to a third party. Their systems explicitly allow for that.

The current claim is that it shipped, possibly before my first call to them, but they don't where it shipped from, the expected delivery date or the tracking number. A shipping specialist is looking into the matter and they will update me.

Meanwhile, the web site is listing the order as "pending."