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Old Jul 1, 2013 | 8:05 am
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YYZC2
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After the Nexus 4 rollout debacle, nothing with Google surprises me anymore.

Having said that, I find their phone reps very eager to please and I always get an email followup after each call. When I respond to those emails I am promptly replied to, usually by the same rep. I suggest switching communications to email so you have a consistent contact throughout.
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