I use Taca... Uhh,, Errr... Avianca a lot between SJO and MDE or BOG. Right in the midst of their home turf. I still get errors more often than not. They have a really bad database/shopping cart system.

If you speak Spanish, you can get help from their customer support after more than an average wait on hold with a lot of repetitive and annoying announcements. My average wait (no status except *G) is between 30 and 40 minutes. I'm fortunate that my Spanish is better than average, so I can always get through the call and accomplish what I need.

If you don't speak SPanish, then I believe calling during daylight hours will give you the best shot at finding someone who thinks they speak English. Those calls take me longer, but they would be the only option for someone who doesn't speak fairly fluent Spanish.

Waiting on the web site is just a craps shoot. It is my least favorite booking site. Maybe it will improve with the merger now complete, but many of us know how long those bugs can take to work out.

Good luck. Hang in there, and I think you'll enjoy the hard and soft products enough to be worth it. That said, I'm seeing a decline in food quality in clase negocios lately. Still better than US carriers, but nothing as good as I was getting earlier this year and last. I still like them overall, and I'm glad they serve markets I frequent.