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Thread: Upgrade not requested because of a computer glitch?
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Old Jun 30, 2013 | 9:18 pm
  #4  
SkanderH
 
Join Date: Nov 2012
Location: ATL
Programs: Skymiles PM, Marriott Platinum, Hertz Gold#1
Posts: 77
Originally Posted by MR_MAMA
Did you book your flight directly from data.com or did you start from an outside site (like kayak) there ate known issues that if you do not start from DL.com your upgrade isn't requested. As far as compensation? The upgrade is free and not guaranteed so doubt you would receive comp.
I booked from the AMEX travel (have to - company policy) but in a year and a half of using the site this has never happened before.
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