Originally Posted by
goodeats21
Here is a revolutionary idea....How about expanding the survey program so that all trips are eligible, instead of just direct, one-segment legs? Any reason these are excluded from feedback? I guess only the opinion of hub-dwellers is valuable?
The pmUA survey that was offered after every flight was a detailed effort, and gave us the opportunity to comment on specific aspects of the the flight experience from the start to finish. The current survey is a joke.
I use 1K voice to reward excellent and outstanding performance. I hope it is passed on to the right people, but who knows....