I was never a fan of the outperform program. Asking staff for personal information was weird, and often not possible during the rush of irrops, when outperformance really was appreciated.

Outperform was also pretty self-serving from a UA PR perspective. Having customer contests where entry is submitting a compliment does nothing but falsely drive up numbers and stats.

I really liked the pmUA chits that we received in our packets. Quick and easy way to personally recognize outstanding service. Of course, I doubt we will see that return.

Here is a revolutionary idea....How about expanding the survey program so that all trips are eligible, instead of just direct, one-segment legs? Any reason these are excluded from feedback? I guess only the opinion of hub-dwellers is valuable?

Added: Aaron, I do appreciate you posting these things on FT as I tend to ignore most of the marketing drivel sent by UA via email and such. My posts are not meant to be a "shoot the messenger" thing....