Originally Posted by alex_b

I think this is a step backwards.

I hope that UA recognizes that there are both very good and very bad FAs and GAs out there. The badly performing ones shouldn't get rewarded because one of their coworkers was running round the cabin being outstanding whilst they sat in the galley reading Hello Magazine.

Also I mainly single out staff for praise when they go above and beyond with service recovery or handle a negative issue extremely well, my overall satisfaction with UA in those cases is rock bottom, but the FA or GA will have at least kept me flying with you. This will be completely lost by switching off the outperform program.

It would be nice if UA thought to consult about these things before announcing changes. I'm sure you'd have received plenty of feedback if you'd asked.