Its crazy to me that everyone is railing on the OP. I'm the LEAST patient person when it comes to waiting, but the OP got screwed in this situation. SuperShuttle is in the business of scheduling passenger pickups at a prescribed time and then delivering said passengers to an airport. Even if a passenger demands the driver wait (which the OP did not - he clearly stated he was having an issue, and he was expecting the driver to leave), I am sure there are company policies re: how long the driver may wait. Just like you wouldn't call up the pilot of your flight to give him permission to leave or demand he stay if you're running late, how is it the OPs obligation to direct the driver to stay or leave if the OP is late? To me, sounds like the driver wanted to extort money from the OP, so decided to stay, so he could charge the $100 "late fee".

Anyways, that is BS. I would have FLIPPED MY .... had I been asked for $100 above what I had already prepaid. And had I felt that I was actually in danger (which is UNACCEPTABLE), I probably would've called the police once at the airport.

I'm really glad you got the refund, and I hope that driver loses his job and can't get hired anywhere else, for lack of a reference from his previous employer. That driver would've gotten no compassion from me.