I'll try to get specific flight #s and report back.
Originally Posted by
aacharya
It is highly doubtful that this happened as written.
When did UA cancel the flight?
Were there not options to go to any other earlier flight?
Why did someone pay $550 to change a $600 flight?
I'm guessing she paid $600 originally, and then the fare bucket filled up, and the difference + change fees ended up being $550 (which $550 would have been cheaper than buying the new ticket in the current fare bucket).
Like I said, I'll try and get more details, just wondering if there is anything else that can be done rather than just repeatedly calling CS til you get the right Agent to help you.