FlyerTalk Forums - View Single Post - SuperShuttle driver extortion?
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Old Jun 27, 2013 | 8:21 pm
  #33  
Giggleswick
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Actually, I don't blame the OP, who could arguably have expected the driver to leave (although he could also have told the driver to do so). I would blame the driver, and not just for ripping off the OP.

I take shared vans, know that they build in a cushion, and fully understand why. But if a pax is out there ready for a pickup scheduled for 7:00 to 7:15 and has to wait until 7:45, in the meantime the pax won't know (without calling) if the van is a little late, very late, or has forgotten about the pickup altogether. It can be a bit nerve-wracking. Of course, if they originally gave the pax a 45-minute window for the pickup, then the pax is on notice that the cushion's built in there. Maybe they did that here; I don't know.
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