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Thread: Two adults + two young kids = two rooms?!
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Old Jun 26, 2013 | 12:14 am
  #21  
Ducatibiker
 
Join Date: Aug 2005
Location: BRU, BE
Programs: LH, United, Hyatt, Air France
Posts: 464
Originally Posted by kay_jay
As a Diamond member, I booked my room using points for 2 nights. We are 2 adults and 2 kids (6 year old and 17 month old). I am expecting an upgrade upon check-in since I am a Diamond member.

But the concierge is demanding me to book another room which will cost 410 Euros per night. This is not what I expected for a Diamond member. They site legal reasons. My travel is next week and this is the email I received today. In the US/Canada, there is absolutely no problem with any Hyatts imposing this.

Is there any flexibility with this rule?
Have you tried the Hyatt Etoile ? Check the rates and summer promotions.
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