Originally Posted by
CDKing
When i booked my Era award a month or 2 ago i called the reservations number on teh back of the MVPG card and teh agent had to transfer me to someone who could do partner awards. When I called the number suggested on the AS site by Jenn - 1-800-307-6912 i went straight to an agent who knew how to do CX award.
Are you talking about Era or CX?
IIRC Era never required a partner agent (PenAir either).
Its my understanding that the way it works now, is that once an agent is trained on a particular function, its added to their profile in the phone system ... so someone who is trained in several different functions will get all sorts of calls, whereas a new agent who's only been trained for regular bookings will get regular calls.
What happened to you could be a failure of the automated system to determine what you wanted.