Originally Posted by
missydarlin
The roles have been morphing for quite some time now. We no longer advertise the partner desk number, and the only distinction on the voice recording when you call the regular 800 number is "award travel". If you actually dial the old Partner Desk number, it reroutes you to the same recording as the 800 number.
When i booked my Era award a month or 2 ago i called the reservations number on teh back of the MVPG card and teh agent had to transfer me to someone who could do partner awards. When I called the number suggested on the AS site by Jenn - 1-800-307-6912 i went straight to an agent who knew how to do CX award.