Originally Posted by
JAXBA
Very sorry Guy Betsy, they've got it wrong. Try calling again and if they insist on it being 24hrs from your membership timezone, ask them to look up the 'Easy Guide' on the Intranet.
It is definitely and clearly 'at least 24 hours prior to departure of the sector to be changed.'
Local time of the call centre has absolutely nothing to do with it.
Agent put me on hold and checked with Supervisor. And was told of this fact that apparently even after the change, the booking must be sent to ticketing for approval and that is why it is stated as such. Of course asking them for proof is like getting blood from stone.
Well it's kinda late now and I've already flown my flight and am currently in London. Don't know when I can confirm this... On another flight to Amsterdam on Friday?