Originally Posted by
johan rebel
That must be a Youtube special. Can't remember when I was last greeted on board by the purser. Years ago, that's for sure.
Johan
Your chances have increased:
Originally Posted by Persbericht
KLM Royal Dutch Airlines will today begin issuing iPads to around 5,000 pilots, seniors pursers and pursers. The tablet computer will support our flight personnel’s activities on board. A pilot project launched in late 2011 revealed that this new technology further improves customer service.
Our customers greatly appreciate the personal service KLM offers on board, as was confirmed earlier this week when we were presented with the Skytrax award for Best Airline Staff Service in Europe. The iPad enables staff to offer passengers even more personal service and can, for instance, be used to update them more quickly on last-minute operational changes. Even in economically challenging times, it is very important to keep investing in our customers and personnel. Innovation is high on KLM’s agenda. Via this project we are investing in our customers and crew.
We also feel it is our responsibility to keep innovating in the area of sustainability. Ultimately, when the iPad replaces all the documentation that crew bring along on board, this will reduce weight and therefore fuel consumption”.
Peter Hartman, President-directeur van KLM
The pilot project saw around 100 cockpit and cabin crew using the iPad on board. Evaluation revealed that cabin crew using the iPad could respond more quickly and effectively to the personal wishes of passengers. For pilots, the iPad is an extra aid in ensuring smooth flight operations. Decisions can, for instance, be made more quickly because flight plans can be shared earlier. The full rollout of the iPads will take several months. By autumn of this year, all pilots, (senior) pursers and senior cabin attendants of KLC will be equipped with an iPad.
Originally Posted by Luchtvaartnieuws.nl
AMSTELVEEN - KLM deelt vijfduizend IPads uit aan vliegers, senior pursers en pursers. De apparaten moeten het vliegend personeel gaan ondersteunen bij hun werkzaamheden. Het uitreiken van de iPads is maandag begonnen, nadat een in 2011 gestarte pilot succesvol was verlopen. De volledige invoering van de iPads neemt enkele maanden in beslag.
De pilot met het gebruik van een iPad aan boord werd uitgevoerd met ongeveer honderd cockpit- en cabineleden. Na evaluatie bleek dat cabinepersoneel via de iPad sneller en beter kan inspelen op de persoonlijke wensen van passagiers, aldus KLM. Zo vindt er bijvoorbeeld snellere besluitvorming plaats doordat de vliegplannen eerder gedeeld kunnen worden.
“Met de iPad is een nog meer persoonlijke service mogelijk”,zegt KLM-topman Peter Hartman. “De klant kan bijvoorbeeld sneller geďnformeerd worden over last minute operationele wijzigingen.”
Dit najaar beschikken ook alle vliegers, (senior) pursers en senior cabin attendants van KLM Cityhopper over een iPad.