Originally Posted by
crazyhorse
My questions:
1. The rate quoted is the lowest rate available on the hotel website for a basic room with 2 doubles. I'd like to pay an extra $10 for a king on the Exec Floor. How is that possible with rocketmiles since they dont offer that option? If I call the hotel directly will that invalidate my rocketmiles booking?
2. Who actually charges me for the booking? Do I get the receipt from the hotel or from rocketmiles? I'd rather not have to submit a receipt from rocketmiles for reimbursement and raise unnecessary questions.
Any insight appreciated.
1. You can request it upon checkin or call the hotel after making the reservation and they should be able to put a note on your reservation about your request. Won't invalidate the booking since its just another prepaid booking.
2. Rocketmiles charges you the instant you book and refunds it if you cancel later. Shows up as RTI* (hotelname) in your credit card. The receipt is from rocketmiles and the hotel just treats it as another prepaid reservation. FWIW, rocketmiles might be going through a 3rd party hotel booking reseller, so if you call the hotel, they might not know what you are talking about if you tell them you are booked through rocketmiles. That said, they will find your reservation if you give them your name.