Hotel Fontecruz Lisbon, the Autograph Collection, was very disappointing for many reasons. Just about the only thing going for it is its location on one of the main avenues of Lisbon. Where to start?

I will start with issues that do not depend on my taste in furnishings etc. The room keys do not work... they are a chip card that you are supposed to press against a pad on your door (no slot). We had to have ours replaced three times in three days, and the desk people did indicate that this was a common occurrence. The hotel has no concierge, no gym, and of course, no pool. Our room was allegedly a premium room as I am a MR platinum. There was no alarm clock in the room. There was no box of tissues in the room... just use the toilet paper, I guess. The bars of soap provided are the smallest that my wife and I have ever seen and we had to ask for replacements as they were not automatically replaced when they had shrunken down to the size of an Altoid breath mint! We returned to our room one afternoon after a day of sightseeing at 5PM and the room had not been serviced at all. And once, while at the desk getting new keys, a woman who had just checked in came down to say that her room had not been cleaned after the previous occupant checked out!

The hotel has a courtyard with an annex, and the courtyard is difficult to cross even with rolling luggage as there are steps. There is no luggage bellman per se... one of the males at the front desk can assist with luggage. The breakfast buffet was OK but fairly rudimentary, certainly not what you would expect in a true international Marriott. Also, there really is no lunch or dinner service in the hotel, just bar snacks. And the bar tender also is the one that runs "room service" bar snacks up to rooms, so often disappears for a few minutes at a time

The bathroom is screened from the bedroom was a translucent glass wall, so be certain that you and your roommate do not mind "sharing". The AC worked great in our room despite the several reviews on TripAdvisor in which the AC was trouble.

Now for opinions... the hotel has put a lot of effort into trying to be avant garde and radical in the lobby furnishings as well as some of the room furnishings. Some of the lobby furnishings and decorations border on the bizarre. In the rooms, there are no end tables per se, just trunks that one never opens because there is a lamp on it. And in the bathroom, there is a trunk with robes and a hair dryer. The bedding was very comfortable... no complaints there.

In contrast to the experience of the OP, the wi-fi was so painfully slow that I actually hooked up with a cable to the internet... still too slow to stream anything due to constant buffering, too slow for a Skype call.

This hotel comes up at the top of the Lisbon hotels on the Marriott web site, but none of you should delude yourselves into expecting what you would normally expect at an international Marriott property.