Originally Posted by
jobtraklite
I was always under the impression that AGR couldn't touch paid tickets and vice versa. I may have missed a change allowing AGR to book paid tickets. In that case, what it sounds like you are saying is the they have gone back to the old system, not that you can't book the paid ticket by other means.
Back a few years ago when AGR agents were contracted out that was true. But when AGR agents were brought in house, that all changed. In fact, during really busy times at Amtrak's 800 number you could well find yourself talking to an AGR agent without even realizing it as calls will be routed to AGR agents who aren't busy with AGR reservations. AGR agents can do anything a regular Amtrak agent can do, plus of course book AGR reservations.
Regular Amtrak agents however still by & large cannot touch AGR reservations, except in cases were there are delays or extenuating circumstances.