Thanks for your reply.

Just want to make sure they don't send them back to London. Apparently there was an attempted delivery my partners bag this morning but the security guy at the condo turned him away. Really hoping they attempt again.

I don't understand why we are asked to list our phone number on the form but yet no one calls us.

On another note in North America the BA baggage reclaim call centre they apparently only have one agent on call - surprising from a company like BA.