Originally Posted by
carnarvon
May I beg to disagree? They shoukd have done this obvious move at the time they changed the rules. Not now.
Thanks, that is exactly what I meant and you put it far more accurately than me. The "old" French FB Amex was coherent. You paid quite a lot of money for the card (compared to many of the free ones you could get and considering that the insurances were in fact not very good especially for travel not fully paid for by the card). Withdrawing all the level miles benefits to then reintroduce some of them feels to me like FB chose to define their credit card benefit as they go along with a bit of a yoyo effect. If they wanted to only provide level miles on AF-KL travel-related products and services, then IMHO, they did not need to go through a phase of cancelling level miles altogether. I think it is fair to say that FB has generally been looking for a workable partner credit card formula for far too long and changing their approach far too often. At one point they tried a visa instead, the FB Amex have been different in France and the Netherlands, then changed but not fully harmonised, then changed again, I think they also have a Swiss mastercard which has a far more generous welcome bonus than the rest (15000 miles), etc.
When you add that to very frequent changes to earnings, spending, what is or is not charged in fees and taxes, what is or is not bookable by whom (e.g. the P awards available to all, then to elite only, now to all again it seems, first in classic, then in flex only, now in a weird "changeable promo" version), in my mind, this meant that the FB Amex yoyo simply added to the rest to suggest a completely incoherent (what I label amateurish) management of the programme as a whole. Another way of saying it is that there are hardly 3 months without something significantly changing in the FB programme rules as a whole. Granted, 99% of those changes are negative and this one, at least is a minor positive for people with the card (I agree with
Gajan that the €30 fee increase is relatively minor for those few benefits brought back in) but the sense of incoherence persists, stronger than ever.