Originally Posted by
neuromancer
Tried to redeem to Hertz on 30/12/2012. Nothing arrived, wrote to CS, was told I have to wait 8 weeks as per T&C, before that they wouldn't do anything. Then wrote again, no answer at all for months. Wrote again, and after a considerable delay was told they would look into it, and I have to wait 6-8 weeks. So still no Hertz points for me.
Essentially the same pattern I'm going through with them and still no points here. It's ridiculous and by now they know they had a major problem with multiple account holders and should at least credit accounts with the missing e-reward dollars.
It's pretty darn simple. I requested points in March. ER$ subtracted from account. No Hertz points have posted (from erewards). They should be able to see that when they contact Hertz. Either post some points or return the ER$. What in the h*&# is the problem on e-rewards' customer service end? Never had a problem in the past with customer service if points didn't post from a survey, even when it was ER$35 (they manually fixed it in less than a day), but all of a sudden they are becoming intractable.