I raised 2 complaints via BA's on-line system over 2 weeks ago and apart from the automated response have heard nothing.

So now, just before booking a couple of Long-haul flights, I thought I should check up on my calls. So I phoned the Exec Club number and waited 15 minutes. To pass the time, I phoned the same number on another phone and pressed the button for sales and got straight through..... Interesting.

When I did get through to speak to someone, from my orginial call (after 15 minutes) they then put me on hold for another department and after a short 5 minutes wait I eventually got through to someone who could help.

They checked and my initial complaints were still in the stack - ie not looked at. Aparently they have more complaints than they can deal with.

In the service desk / call centre environment, if you want to provide a good service or are contracted to respond by a specific time, then you review your stack and take pro-active action to manage it down to an acceptable level. I would have thought that a response (even if it is just an update) in a week - 2 at max would be about right.

I note this with interest, nothing I can do to get BA to stop saying sorry and actually do something. The only thing I could do is book the long haul with Star Alliance instead.

TBH makes little difference with me - similar status (Silver) with both, so get the samish rewards and services.

I return to waiting.