Originally Posted by pat_pat_tong

I need help from all experienced Flyertalk members. My cousins-in-law are from Hong Kong, and they were supposed to fly out from US to Hong Kong through LAX 2 days ago. For Hong Kong residents, only valid HKID is needed to gain entry, which they do have at the time of boarding. However, one of their passports has expired. Although AA customer representative has assured them before that it should not be an issue, and they were denied boarding due to this.

It sounds like to me that there is some misinformation on AA side, and there is some miscommunication between them and AA. What can I do to help them resolve this issue and get them flying soon without paying huge money (i.e. price difference)?

EDIT: They are foreign students and they have admitted to US with valid passports last year. They have encountered this issue when they tried to fly back to Hong Kong for vacation this year.