FlyerTalk Forums - View Single Post - Odd-hours pickup in Manhattan: recommendation?

Jun 19, 2013 | 9:24 am

#10

FlyinHawaiian

Moderator: Hawaii-based airlines & Hawai'i forums

Join Date: Mar 2003

Location: Ka ʻĀpala Nui, Nuioka

Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz

Posts: 18,686

Just to clarify, in Manhattan you have:

Fully-staffed HLE locations (most, if not all, in parking garages)
Garage locations with 24/7 kiosks (regular Hertz cars with daily rates; basically, a HLE without live human agents)
Garage locations with 24/7 (fka "On Demand", ffka "Connect") cars, which are billed by the hour, like a Zip Car.

Some of the fully-staffed locations have a semblance of Gold Counter service. The location at 55th Street in Midtown is pretty nice, with three agent terminals and a waiting area. The one at 445 Lafayette is little more than a single person booth in the garage. I've found them to be pretty reliable on the whole; I have had odd occassions when they were short of cars or were having computer problems, but overall, I like the service.

I've not used the kiosk locations as I prefer to deal with the counter staff for my regular Hertz rentals.

The service for fka On Demand is not as reliable as the regular Hertz service.

Last edited by FlyinHawaiian; Jun 19, 2013 at 9:31 am

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