Originally Posted by
whimsey21
I was originally planning to stay at the airport radisson blu, but they were adding a lot of charges on top of my "free" points stay. They wanted to charge to have a child in the room, for breakfast, and quite a bit for airport transfers (even though they are so close to the airport). By the time the charges added up, I was nearly paying the current list price for he r anyway, so I decided to look a bit farther away.
Thanks for your information!
This hotel advertised free transport to/from the airport but then wants to charge people on award stays for the very same transport that it advertised as being free on its website and whose charges it does not frequently disclose over the phone.
I've never seen any other hotel make such a big fuss to try to deny something that was advertised on its website and could be shown to hotel management at the time on the live website at the time.
The hotel still advertises that even all its "Superior Rooms" come with complimentary facilities like high-speed Wi-Fi, breakfast and airport transfer. Good luck getting the hotel to deliver all of that on redemption nights booked into "superior rooms".
