Originally Posted by
tusphotog
The FA took forever to get the meals out (and F was only 3/4 full), but I attribute that to her being new.
I must've missed something here...
Aren't Alaska's FA's trained - assumedly
well and thoroughly trained to Alaska's service standards -
before they're allowed to even work a flight? Assuming the above referenced FA had been trained in how to work the galley and serve drinks and meals, how then does serving a 3/4 full cabin even become problematic? Oh sure, perhaps something in the galley was malfunctioning. Were this the case however, communication should have come into play as in "I'm terribly sorry, folks, but we've got an oven problem in the galley and it'll be just a bit longer before the meals are served." The OP doesn't make any mention of such an update, so I'm left to assume the FA was just slow, perhaps because she was new.
I too have experienced slow service such as
tusphotog mentions above - service slow enough that fellow passengers have also commented. How is it that most of Alaska's FAs do a fine job with a fully loaded 737-800 First Class cabin, but some don't? In the training process, is there like - a performance based test - to determine readiness? What kind of score is required to pass? Why is it some Alaska FAs who've assumedly been deemed "Good to go" by their instructors are too lazy to even serve a meal course by course on a transcon flight? Why is it that
a service memo can go out some years ago directing that mixed nuts should now be served with drinks, and yet many flight attendants still don't do so? Inasmuch as lazy and/or inept FAs make Alaska's other FAs who do take pride in their work and service look bad, I should hope there'd be some real self-policing from their brethren, but then that would be confrontational and nobody likes to be like that.
Bottom line - Having logged over one million miles aboard Alaska Airlines, I've mostly encountered a lot of excellent FAs that do Alaska proud and contribute positively to its excellent service reputation. Unfortunately I've also encountered a few truly lazy and shiftless individuals who have no more business serving Alaska's best customers in its First Class cabins than they do shoveling manure on an Oklahoma ranch. How did they ever get through the comprehensive interview process designed to weed out such types? It's a shame these individuals can't quickly be sent back to whatever ranch they came from. Alaska Airlines, its many quality employees - and us - deserve better.
And if a newbie or any other FA can't serve a 3/4 full First Class cabin in a timely manner - assuming everything in the galley is fully functional - Alaska should at the very least ensure that they're not working by themselves.