Originally Posted by
unavaca
That's pretty smart -- I'll give them props for that.
Yes and no... The little things are little, until a pile of them becomes big. It's ironic that he points out stuff like this in the same article that he admits they "changed too much too fast".
Customers rarely notice teeny tiny changes. But eventually you cross an invisible threshold where everything gets noticed, all at once. I think there's been ample FT threads pointing out the degradation of foodservice in GF/J/F, so the overall downgrade HAS been noticed. Frankly, nobody would have noticed this if he hadn't opened his mouth! But now when I'm in F this coming Tuesday, I'm going to stare at the nuts and laugh... then sigh.