Originally Posted by
relangford
Update. Apparently, I found someone at SkyMiles who either could read or understand their own rules. The flight has been credited to my account.
Still, I suspect this will continue to be a problem for persons flying on CZ seeking DL credit (I specifically purchased the Z Fare at a higher cost since almost all other fare classes do not earn MQMs or miles).
I really hope someone from DL reads this thread and gets the CS agents better trained on CZ fare structure and DL earning rules.
Hope all you like, the system is working as DL intends it. They know most people will not notice or will give up after 2-3 ignorant, irrelevant responses from "Customer Care."