Originally Posted by
EsquireFlyer
It was a test booking by phone that I had to cancel later online. Kind of unfortunate to have wasted the rep's time, but Marriott created this situation by requiring human calls to request card benefits AND instructing the phone reps to try to collect ALL of your reservation information (name, rewards no., purpose of stay, any special occasions?) before doing the upgrade inventory search, so that when no upgrade is available they have all the info they need to try to upsell you a paid club room.
No insult intended but somethings not right here....every time I call they only ask my name and I tell them what properties and dates I'm looking at...each time.... in less than 1 minute I have an answer on if the upgrade is available and at what price.
If you're trying to get a promo rate at $199 with an upgrade that's selling for $699 it will never happen. However I'm saving $2100 next month at Grand Cayman for a $699 club room for the $399 regular room rate. ^^