Originally Posted by
FlyinHawaiian
I had a serious failure with my EWR reservation this morning (1:30 a.m. pick-up; one-way into Manhattan). When I reached the EWR lot, the assigned car (from the email/SMS notification) was nowhere to be found in the designated On Demand stalls. I called Member Care and was told there was nothing they could do. I gate them the tags of the On Demand car that I could find in the lot, but they weren't willing to release it to me. I was told that I would need to catch a cab.
I ended up booking a regular one-way from the EWR desk; I am asking On Demand for full reimbursement of this. Wish me luck...
To be fair, I should report that Member Care did fully reimburse me for the regular Hertz rental, plus the cost of refueling the car before I turned it in. ^
Originally Posted by
Nugget_Oz
One of the enhancements I have noticed recently is when booking one-way from Manhattan they show zero availability in the Manhattan garages but they can book you one when you make a phone booking which also attracts a $3 fee.
I have noticed that one-ways from Manhattan are just about impossible to book these days; thanks for clueing me in about the phone booking option (but a serious
to the $3 charge).