Originally Posted by
Flyersj18
Congratulations, you have vented and got it off your chest. I sincerely hope you feel better. Now breathe deeply and calm down.
If you would like help and sympathy you need to provide a little more detail and you may be pleasantly surprised at the outcome. Where are you flying to and from? And when? Flight numbers?
When BA have changed departure times on my flights before they have invariably been relatively flexible about moving me on to different flights, are you by any chance phoning the US call centre?
With regard to this:
Last year I booked a ticket and wanted to make a change within 24 hrs and do I did that online and was charged a change fee that the call center refused to waive.
There is a cool off period of 24 hours during which you can cancel free of charge and then rebook your desired itinerary, perhaps that would have been your best course of action?
I hope we can help you resolve your issue.
Yes, all my interactions were with the silver call center in the US.
I had changed my initial booking within the 24 hrs but the call center operator was very rude, even hung up on me. She said I could not use the 24 hr window online it had to be through the call center. Unfortunately the call center is not functioning 24/7. That trip has been completed but it does leave a bad taste in the mouth.
As for the current fiasco for Dec I was booked on BA182/256 and they moved the time on 256 by 4.5 hrs giving me a 9 hr layover. On this route there a multiple combinations/permutations on BA itself but she said there is no availability.
Their are other carriers on this route to and I will be moving my business to united that has better seats in business first and is non-stop so I don't have to deal with BA customer service again.