Well they told the hotel to write back and they did. I told them to read my review here at FT and Marriott Insiders. I think they did and they were a bit upset that I didn't go to the manager on duty or the GM during my stay when I had the issues.

The hotel management had meeting about the issue and I'm glad that they take the issue seriously.

The reason why I posted the picture out was that I simply couldn't believe my eyes when I saw this. After I have told the FD at check-out (the EA to the GM reminded me that the FD supervisor offered our kids ice-cream as an apology).

I haven't heard a single thing from the management since check-out. So I thought maybe I should let MI know about this.

I got 4k pts from the hotel - I never ask for any and that's NOT the purpose of posting the picture. The most funny thing about their reply was that they claimed 4k pts worth USD 400