Originally Posted by
DallaStarwooDelta
I have found that if you find identical room types i.e. resort view standard and resort view Club both available on the website you will be able to book the Club upgrade via the guest services 1-888 number without any problems.
This has not been my experience. I usually get told that that room type is available on the club floor for sale but not for upgrade because the hotel is "close to sold out." But the hotel is always "close to sold out" it seems.
But I am glad it has been working better for you.