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Thread: Beware of DL.com Name changes
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Old Jun 12, 2013 | 9:15 am
  #16  
kitkat77
 
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
This has happened to me a ton, too. Switches back and forth, they fix it, it reverts.

I've seen it come up as F: Jennifer M: Jane L: Doe, F: Jennifer Jane M: L: Doe, F: Jennifer Jane M: Jane L: Doe, F: JenniferJane M: Jane L: Doe

Oh, and I've also had them move my Trusted Traveler number into the redress number.

Furthermore, one of my tickets was ticketed as JenniferJane Jane Doe, and I VDBed, so I can't use that one online for a ticket as the system doesn't recognize it as me. They can't fix it, either, I have to call to redeem. Meh.

As a web application developer, I'd be fired for this crap. It's inexcusable.
Last edited by kitkat77; Jun 12, 2013 at 9:55 am
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