Originally Posted by
5khours
Been a lot of problems with UA recently, so I've been thinking why I still choose UA. And...
Great 1K phone agents almost always
There is no such think as a 1K desk anymore. It was replaced with a general purpose "Premier" line which is much less useful to help me than in years gone by. I never have a predictable experience on the Premier line. Sometimes it is great but more often than not it is frustrating to me.