Wow, I guess those trainees must be trained to say no to anyone/anything? For me I don't even think it's the staffs' problem, they are like robots - they do what their boss told them to do. So e.g. if there is something wrong during the stay and if the staffs asked me, I'll tell them what happened (if my stay was good or bad).

Very typical response would be ''I'm sorry' and that is. A few hotel FDs actually jotted down what happened and tried to do something to compensate us (of course we said no because we just wanted to hotel to realise that there is some problem with the room).

I did meet one incompetent staff at the Ren during my last visit too. She is NOT a trainee (seen her last time and if she is still a trainee then there might be some issues with her). She insisted that my parcel hasn't arrived at the hotel even though DHL tracking said it has. I went back to the room and found who signed the package and told them and they were trying so hard to find the package. She also insists that we can only use 1 device per time for our free internet. After I told her that I'm Gold she called and asked and told me it's ok.

With all the service the Ren has provided me - oh forgot the 3pm check-out, the very dated room has become less significant (it's because I never paid much for a room).

Koeln Marriott's management needs to relearn the 'spirit to serve' concept IMO.

I do agree that Koeln Marriott is nicer in general, the rooms we got were ok size and it's walking distance to the Hbf. This Marriott is not even as bad as the one in Hamburg - at least the lounge cocktail main course is great and the beer was awesome. In Hamburg you are not even allowed to have the breakfast at the restaurant unless you pay.