Welcome to FT!,
TexasRick and thanks for the headups on a potential change for the good
Originally Posted by
TexasRick
The direct flight part is not accurate, though that was my understanding as well. I am on flight 838 the following Sunday, 23 June, and requested the same upgrade. My NRT-SFO segment has already cleared, but BKK-NRT is still waitlisted. I upgraded from a higher bucket than S, if that makes any difference.
There had been hints this problem might be resolved at some point, hopefully your experience is an indication of a policy/procedure change.