Originally Posted by
Exdon
Elizabeth, I'm sorry you had such a undesirable stay at the M Cologne. I stay there at least once a month since their opening and got somewhat used to a less than perfect treatment. Have to show ID from time to time even after 100+ nights
. White or not white is most probably not the reason. Upgrades are rare (better chances if I ask for well in advance for weekend stays in summer...). Wine offering at the lounge is undrinkable; better stick to the beer
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Like the gym, lounge breakfast, lounge terrace with view of the Dom, most rooms, and location close to the station.
Nice to hear that it's not because of my skin colour - I suspected that because the very same woman treated Mr. Nacho much better. I have his surname since I'm married to him and that I don't look like one that has a Scandinavian surname - although most people in Denmark who don't know me would assume that I'm an adopted kid
With a 100+ nights and they still treat you like that - I think I'll definitely have a nice chat with the GM. At CY BSL - we went there 2 times and the third time they call us by our surname and they even commented that our kids have grown a lot.
CY Bremen - we went there for like 2 times/summer and they also remember us.
The dessert in the lounge is horrible (it was cups with chopped fruit from brekkie and chocolate thing with gel-O texture - I asked the lounge attendant what it is, he said, 'dessert', I asked what exactly it is - he said once again, 'dessert'. Then he used his marker writing 'Dessert' on the table
If he knows something is called roasted beef, and one is called pasta, he ought to know what it is, if not, go to the kitchen and ask.
We think that they know that their dessert sucks because they put out very little and that they don't bother with it.
About the omelette - Mr. Nacho thinks this is the reason: If you don't want to make more omelette, make sure you make it bad so people don't come back for more. I think the theory doesn't work on me because omelette is the only thing I fancy there.