Flight/Origin-Destination: YYC-YYZ flying in Y (upgrade didn't clear)
Date: June 2
Cabin: Y
Status: E35

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - good
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates?


Onboard - Y cabin:

Were the crew professional & well groomed? - OK

If there was a delay, were you provided with timely updates? - No, we were about 20 mins late leaving and no explanation was provided

Was the IFE activated on the ground? - Yes

Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
90 minutes (!) - about 85 minutes after the seatbelt sign was taken off (and I was sitting at the front of Y). First time I've ever seen a flight crew so slow on a domestic flight that it took 90 minutes to start the beverage/Onboard cafe service.

How was the quality of the meal/Onboard cafe?
I'd ordered a hot meal (pasta). They told me the pasta was canneloni after I asked, but turned out to be ravioli. It was decent.

Did the cabin crew offer water regularly throughout the flight?
No. Not a single water service on a 3.5 hour flight. I noticed they did a single water service on the F/K aisle (763), but not a single service on the C/D aisle.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
OK - about 20 mins, not bad for YYZ

Overall experience/any other comments
Worst Y service I've seen in ~10 years of flying. Crew also missed some typical safety procedures (didn't check seatbelts/tray tables/seats upright/headphones on descent) to secure the cabin on landing. Didn't pull back the curtain between J/Y until after landing (one of the crew members noticed in after we landed, so got up while the plane was taxiing and pulled it back).

I spoke to the SD on the way out and as soon as I mentioned that I wanted to pass along some comments on the service in Y, before I got into specifics, she said "I know...I've got a lot of comments...we're going to have a debrief right after", so guess I wasn't the only one who noticed the lousy service.