NO, IT WAS NOT CREDITED PROPERLY - - ACCORDING TO DELTA.COM -- GO TO DELTA.COM AND SEE FOR YOURSELF! PLEASE READ MORE CAREFULLY AND DON"T JUMP TO SOME CONCLUSION. I HAVE ATTACHED YOUR OWN DELTA.COM SCREEN SHOT FROM TODAY (AT BOTTOM OF THIS E-MAIL MESSAGE) FOR MILEAGE CREDIT ON CHINA SOUTHERN AIRLINES. I PAID IN FARE CLASS Z (PREMIUM ECONOMY) AND FLEW IN FARE CLASS Z (PREMIUM ECONOMY) - (this is NOT the same as Delta's fare class Z, which indicates an upgrade). CHINA SOUTHERN FARE CLASS Z IS PREMIUM ECONOMY AND EARNS SKYMILES AS YOU CAN SEE IF YOU READ THE ATTACHMENT -- OR, BETTER YET, YOU GO TO DELTA.COM FOR PARTNER FLIGHT CREDIT -- CHINA SOUTHERN FARE CLASS Z EARNS 50% MQMs AND 100% BASE MILES. I DON'T UNDERSTAND HAVING TO SEND SO MANY MESSAGES WHEN IF YOU JUST LOOKED AT YOUR OWN INFORMATION YOU WOULD SEE THAT CZ FLIGHTS IN Z DO EARN CREDIT. I HOPE THIS IS GOOD EDUCATION FOR OTHERS IN THIS SITUATION IN THE FUTURE. I'm glad you feel that "contractual agreements" are important since you have a "contractural agreement" about earning miles with your customers. I AM ALSO PLACING THIS ON FlyerTalk FOR OTHERS TO SEE. This is VERY irritating as a customer who is in the right having to explain your own rules. I explained this exact same things in each previous message to Delta SkyMiles. I feel this is a very poor way to treat a customer.
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On Tue, Jun 11, 2013 at 12:27 AM, Contact Delta <
[email protected]> wrote:
Dear relangford,
Thank you for your email to Delta Air Lines regarding mileage credit to
your SkyMiles Account.
On reviewing your Sky Miles account, it indicates that the miles for
your trip to Seoul dated June 03, 2013 is credited appropriately.
We are glad you are interested in building your SkyMiles account
balance. However, members will earn the applicable base miles, class
bonus, Medallion Qualifying Miles and Medallion Bonus Miles as per the
fare purchased rather than the cabin a passenger travels in. To clarify,
your boarding pass indicates the class of service traveled whereas your
ticket reflects the fare inventory purchased. Therefore, we need to
verify the information on both the ticket receipt and the boarding
passes in order to properly credit the miles retroactively.
Although we would like to approve your request, regrettably, Delta is
unable to make an exception in this instance since the rules and
conditions for earned mileage credit on our airline partners are based
on contractual agreements, and all restrictions are set by the partner
carrier. In most cases, these restrictions match those of each partner’s
own frequent flyer program to ensure equal mileage credit terms for all
passengers.
You can also review the mileage credit levels on:
http://www.delta.com
Select the following links from any page:
SkyMiles (top navigation link)
Earn Miles
Earn Miles With Delta
relangford, thank you again for giving us an opportunity to respond to
your concern. We highly appreciate your Silver Medallion loyalty to
Delta and look forward to the privilege of serving you again.
Sincerely,
- name removed -
Online Customer Support Desk
http://www.delta.com
Original Message Follows: ------------------------
Please see you own DL website, which says that Premium Economy fare
class Z DOES EARN 50% MQMs and 100% base miles!
On Mon, Jun 10, 2013 at 3:34 AM, Contact Delta
<
[email protected]> wrote:
Dear relangford,
Thank you for email to Delta Air Lines requesting mileage credit to your
SkyMiles account.
We are pleased you have requested to have your China Southern flights
added to your SkyMiles account. We have reviewed your travel documents
and unfortunately have found flight 369 ineligible for mileage credit
based on our contractual agreements. As a reminder for future trip
planning, the booking classes listed below are excluded from earning
mileage credit:
• CZ flights completed intra-China to November 1, 2007
• CZ codeshare flights operated by non-SkyTeam members
• CZ flights booked as extra ticket for passenger occupying two seats
• CZ flights booked in G class of service when traveling from Beijing to
Amsterdam or from Guangzhou to Amsterdam, Paris, or Los Angeles
• CZ flights booked in B, E, I, J, L, N, O, Q, R, S, U, V or X class of
service
Tickets flown prior to March 1, 2013:
F, A, P, C, D - 150% MQMs
Y, H, K, T, W, Z - 100% MQMs
G*, M* - 40% MQMs
Additionally, to view the mileage credit restrictions that apply for
partner airlines, visit the following link and scroll down to the
airline of interest:
http://skymilesoffers.delta.com/airline_partners.php
Any qualifying flights from your itinerary, not booked in the classes
listed above, have been added to your account and will appear on your
next statement. Please note, once we have received the appropriate
documentation it may take some flights up to 5 days to post. If we can
be of additional assistance, please do not hesitate to contact us using
the number on the back of your SkyMiles card or via e-mail at delta.com.
relangford, thank you again for giving us an opportunity to respond to your concern. We appreciate your Silver Medallion loyalty to Delta and
look forward to the privilege of serving you again.
Sincerely,
- name removed -
Online Customer Support Desk
http://www.delta.com
Original Message Follows: ------------------------
Delta Air Lines SkyMiles Form
Title:
First Name: XXXXXXX
Last Name: XXXXXXXX
Reply-To Email Address: XXXXXXX@XXXX
Airline Program: DL
Frequent Flyer Number: XXXXXXXXXX
Address: XXXX
Address Line 2: XXXXX
City: XXX
State/Province: XX
Postal Code/Zip: XXXXX
Country: US
Flight Date: 06/03/2013
Flight Number: CZ0369
Ticket Number: XXXXXXXX
Partner Name: CZ
Message: You added my China Southern flight under ticket XXXXXXXXXX
for second of two flights (CZ 369) without crediting any MQMs or base
miles as you did for outbound flight on 5/29/2013. This flight, like the
earlier one, was in China Southern Fare Class Z, which earns both MQMs
and miles (it is Premium Economy). It is not the same as DL Fare Class
Z. For reference, please see your own charts on delta.com.
Submitted: Sat Jun 8 2013 10:10:14 UTC+0900